Refund Policy

At Alicelienard.com, we strive to ensure your satisfaction with every purchase. Please review the following guidelines carefully to understand our policies regarding refunds, returns, and exchanges.

Overview
All sales of digital products, including downloadable files, virtual items, or subscription-based services, are final. Due to the nature of digital content, we cannot offer refunds or exchanges once a purchase is completed. Please verify your selections carefully before completing your transaction.

For physical goods (e.g., merchandise, apparel, or accessories), you may request a refund or exchange within 14 days of receiving your order. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Digital Products
As stated above, digital purchases are non-refundable. If you encounter technical issues accessing or using a product, please contact our support team for assistance. We will work diligently to resolve any problems related to file delivery or functionality.

Physical Goods
To initiate a return or exchange for physical items:

  1. Notify us within 14 days of delivery.
  2. Package the item securely in its original condition.
  3. Include your order confirmation or receipt.
  4. Ship the item to the provided return address (contact us for details).

Refunds will be processed within 5–7 business days after we receive and inspect the returned item. Shipping fees are non-refundable except in cases of incorrect or damaged shipments.

Policy Changes & Updates
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated terms.

Need Assistance?
For questions about eligibility, returns, or refund processes, reach out via our website’s contact form. Provide your order number and details about the issue, and our team will respond promptly.

Thank you for supporting Alicelienard.com. We appreciate your trust in our products and are committed to ensuring a transparent and fair experience for all customers.

(Policy last updated: [Month/Day/Year])